|
Everything you need to know before your visit.
From preparing for your treatment to parking, cancellations and what to expect, you'll find answers to the questions I’m asked most often below. |
FREQUENTLY ASKED QUESTIONS
|
YOUR TREATMENT
|
what products do you use during treatments?
I use Neal’s Yard Organic Remedies to enhance treatments with high-quality, ethically sourced, and organic products. Their blends of herbs, botanicals, and essential oils support both inner and outer wellbeing. For Celluma LED Light Therapy, I use Altruist Skincare, a brand developed by a UK-based Consultant Dermatologist and skin cancer surgeon. Altruist products are vegan, cruelty-free, coral-friendly, and support charities helping children with albinism in Africa.
can i bring a friend or partner to my appointment?
There is space in my treatment room for a friend, mum, or driver, but I encourage you to experience your treatment fully immersed and distraction-free. However, if you need someone with you, that’s absolutely fine.
Will I need to tell you about any medical conditions?
Yes, please let me know at the time of booking if you have any medical conditions, as some may require GP consent before treatment. If needed, I can provide a permission letter for your doctor to sign before your appointment.
|
GETTING HERE
|
Where can I park?
You can park for free on my driveway. There’s plenty of space!
|
APPOINTMENTS
|
Do you treat men?
The Wellness Room currently welcomes women only. As I work independently, this allows me to create a private and comfortable environment for my clients.
What is your cancellation policy?
Life happens, and I completely understand that sometimes plans change. However, cancellations within 24 hours of your appointment may be subject to a 50% cancellation fee at my discretion, as last-minute cancellations are difficult to fill. Frequent cancellations may require a deposit for future bookings.
BESPOKE TREATMENT PLANS
FREQUENTLY ASKED QUESTIONS
|
ABOUT BESPOKE TREATMENT PLANS
|
WHAT IS A BESPOKE TREATMENT PLAN?
A bespoke treatment plan is a personalised approach to your wellbeing, designed around your individual needs, goals and preferences. Together, we'll create a combination of therapies that supports you and can evolve as your needs change.
How do I know if a bespoke treatment plan is right for mE?
If you're looking for ongoing support rather than a one-off treatment, a bespoke treatment plan may be right for you.
During your consultation, we'll talk about your needs, lifestyle and preferences and create a plan that feels realistic, supportive and right for you.
During your consultation, we'll talk about your needs, lifestyle and preferences and create a plan that feels realistic, supportive and right for you.
How many treatments will I need?
There's no one-size-fits-all answer. The number and frequency of treatments will depend on your individual needs, goals and the therapies included in your plan.
We'll review how you're feeling as we go and adjust your plan if needed.
We'll review how you're feeling as we go and adjust your plan if needed.
What treatments can be included in a bespoke plan?
Your plan can include a combination of treatments available at The Wellness Room, depending on your needs and wellbeing goals.
We'll choose your treatments together, creating a combination that feels genuinely personalised to you.
We'll choose your treatments together, creating a combination that feels genuinely personalised to you.
IS A BESPOKE TREATMENT PLAN THE SAME AS A PACKAGE?
Not quite. A bespoke treatment plan is personalised around your individual needs and can include different treatments from across The Wellness Room.
Rather than choosing a pre-set combination, we'll create your plan together based on what you'd like support with.
Rather than choosing a pre-set combination, we'll create your plan together based on what you'd like support with.
|
INVESTMENT AND FLEXIBILITY
|
Are there any discounts for booking a treatment plan?
Yes. Treatment plans of six or more sessions receive a discounted rate.
The exact investment will depend on the treatments included and the length of your sessions.
The exact investment will depend on the treatments included and the length of your sessions.
Can I change my treatment plan once it has started?
Absolutely. Your body and mind evolve, and your treatment plan can, too. If you feel a different therapy would suit you better, or if your needs change, we can adapt your plan to ensure you get the most out of your sessions.
How often should I have treatments?
This depends on your individual needs, goals and the treatments included in your plan.
Some clients prefer weekly sessions, while others visit fortnightly or monthly. We'll discuss a frequency that feels right for you.
Some clients prefer weekly sessions, while others visit fortnightly or monthly. We'll discuss a frequency that feels right for you.
Do I need to pay for all six treatments upfront?
Yes. To receive the treatment plan discount, payment for the full plan is required before or at your first session.
This secures your plan and locks in the discounted rate.
This secures your plan and locks in the discounted rate.
|
BOOKING AND CHANGES
|
What happens if I need to cancel or reschedule a session?
Your usual cancellation policy applies to sessions within a treatment plan. Please provide at least 24 hours' notice if you need to cancel or reschedule.
Late cancellations or missed appointments may incur a cancellation fee.
See our cancellation policy above for full details.
Late cancellations or missed appointments may incur a cancellation fee.
See our cancellation policy above for full details.
Can I purchase a bespoke treatment plan as a gift for someone else?
Yes. A bespoke treatment plan makes a thoughtful, personalised gift.
Get in touch, and I can help you choose an option that suits the recipient.
Get in touch, and I can help you choose an option that suits the recipient.
How do I book a bespoke treatment plan?
The best place to start is with a conversation.
Get in touch via WhatsApp, email or phone to arrange your initial consultation. We'll talk about what you'd like support with and create a plan that's right for you.
Get in touch via WhatsApp, email or phone to arrange your initial consultation. We'll talk about what you'd like support with and create a plan that's right for you.
